At CatchOnTV.io, we want you to be satisfied with our service. If for any reason you are not fully satisfied, we offer a 3-day refund guarantee on your initial subscription purchase.
1. Eligibility for Refund
- 3-Day Window: Refund requests must be submitted within 3 days of your initial purchase. After 3 days, refunds are no longer available.
- First-Time Purchases Only: The 3-day refund guarantee applies to new customers and first-time subscription purchases. Renewals and repeat purchases are non-refundable.
2. How to Request a Refund
To request a refund within the 3-day guarantee period, please contact our support team at contact@catchontv.io with the following details:
- Your name
- Email associated with your account
- Transaction ID or payment confirmation
3. Processing of Refunds
- Processing Time: Refunds are typically processed within 5–7 business days after approval. You will receive an email notification once your refund has been processed.
- Payment Method: Refunds will be issued back to the original payment method used during the purchase.
4. Non-Refundable Items
Certain purchases are non-refundable, including:
- Renewal payments
- Promotional offers and discounted plans
- Account upgrades or add-ons purchased after the initial subscription
5. Changes to Our Refund Policy
CatchOnTV.io reserves the right to modify or update this refund policy at any time. Any changes to this policy will be posted on this page, and the “Last updated” date will be revised accordingly.
Contact Us
If you have any questions about our refund policy, please reach out to us at contact@catchontv.io.